Shipping policy
Last updated: November 28, 2025
This Shipping Policy applies to all purchases made on frenilo.shop and outlines our fulfillment and delivery practices.
Shipping Locations We currently ship to the following countries:
- United States
- New Zealand
- Singapore
If your destination is not listed at checkout, please contact us for further assistance.
Order Processing Time All orders are processed within 1 to 3 business days, excluding weekends and public holidays. “Processing time” refers to the period from order confirmation to the moment the shipment is dispatched from our facility.
Shipping Time & Delivery Estimates We fulfill orders efficiently to ensure timely delivery.
- Shipping Origin: All orders are shipped from our partnered warehouses.
- Estimated Shipping Time: Once dispatched, the estimated shipping time is 7 to 13 business days for all supported destinations.
- Total Delivery Time: Therefore, the total estimated time from order placement to delivery is approximately 8 to 16 business days.
Note: Delivery times are estimates and may vary due to external factors such as weather disruptions or carrier delays.
Shipping Cost We offer Free Shipping on all orders to the United States, New Zealand, and Singapore. No handling or delivery fees apply.
Customs, Duties, and Taxes
- United States: Taxes are calculated at checkout based on your shipping address and state laws.
- International (NZ/SG): For orders shipped to New Zealand and Singapore, applicable duties and taxes are included in the product price or covered by us. You will not be charged any additional fees upon delivery.
Tracking Your Order Once your order has shipped, you will receive an email containing the tracking number. You can track your shipment status through the link provided in the email.
Contact Information If you have any questions regarding our shipping policy, please contact us:
- Operator: Jose Antonio Constanzo
- Email: support@frenilo.shop
- Address: 3514 W 43rd Avenue, Anchorage, AK 99517, USA
- Phone: +1 989-270-6608