Return and refund policy

Return & Refund Policy

Last updated: November 28, 2025

This Return & Refund Policy applies to all products purchased through frenilo.shop. We are committed to ensuring your satisfaction with every purchase.

1. Return Window We accept returns within 30 days of the delivery date. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns To be eligible for a return, your item must meet the following criteria:

  • The item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
  • You must provide a receipt or proof of purchase.

Non-returnable items: Items sent back to us without first requesting a return will not be accepted.

3. Return Process To start a return, you can contact us at support@frenilo.shop or call us at +1 989-270-6608.

  • Step 1: Contact our support team with your order number and reason for return.
  • Step 2: If your return is accepted, we will provide you with a prepaid return shipping label, as well as instructions on how and where to send your package.
  • Step 3: Pack the items securely and attach the return label.

4. Return Shipping Fee We want to ensure a worry-free shopping experience. Therefore, we offer free returns for all eligible items.

  • Defective/Damaged Products: We will cover the return shipping cost.
  • Customer Remorse: If you purchased the wrong product, it doesn't fit, or you simply changed your mind, we will also cover the return shipping cost.
  • Restocking Fee: We do not charge a restocking fee on returns.

5. Return Address Please do not send your purchase back to the manufacturer. Returns should be sent to our warehouse at: 3514 W 43rd Avenue, Anchorage, AK 99517, USA.

6. Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

7. Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Contact Us If you have any questions about our Returns and Refunds Policy, please contact us:

  • Email: support@frenilo.shop
  • Phone: +1 989-270-6608
  • Address: 3514 W 43rd Avenue, Anchorage, AK 99517, USA